All orders made with Altr are protected by the Altr Guarantee. This covers exchanges on shades and refunds if you don't 100% love your purchase within 20 days of your order being shipped! If you would like to exchange or return an item, simply drop us a message on Facebook!
Ts & Cs
You can exchange your product within 20 days of purchasing if you realise you've purchased an incorrect shade. Simply drop us a message on Facebook and we will provide a return address. We will then send out the correct shade for you!
If you're not 100% in love with your purchase you can also receive a full refund upon return of the order. This is valid within 20 days of purchasing and as long as no more than 30% of the product has been used. In most circumstances we do not cover the cost of returning the original item.
We reserve the right to refuse any refund or exchange in the case of mitigating circumstances.